Visitor
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1 Message
Uplink packetloss/ping spikes/jitter
For the last 2 or 3 weeks I have been experiencing packetloss, ping spikes, and jitter. It happens as frequently as every 5 minutes while playing online games, streaming videos, or voice chatting using discord. The problem happens on any device we use both on wifi and hardwired into the gateway. I’ve tried restarting the gateway through the app and hard restarting by unplugging it with no improvement. I ran a trace route and one of the intermediate hops experiences 60-70% packetloss continuously so i don’t feel like its an issue on my end.
XfinityJon
Official Employee
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1.9K Messages
7 hours ago
Good afternoon user_jh9r3h. I can certainly understand having connection issues can be frustrating. I will be more than happy to look into this further. I do appreciate the information that you have provided. Since you have completed some troubleshooting, I will look into this further on our end.
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EG
Expert
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122K Messages
7 hours ago
@user_jh9r3h @XfinityJon
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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