Visitor
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1 Message
Upgraded Xfinity plan from 500Mbps to 1200Mbps but still showing 500Mbps.
Hello,
I upgraded my Xfinity Internet plan today from 500 Mbps to the 1.2 Gig (1,200 Mbps) plan. However, my internet speeds are still only reaching around 500 Mbps, which is the same as before the upgrade.
I have already:
- Restarted my computer.
- Confirmed that my new plan appears on my Xfinity account.
- Tested my speeds using multiple speed test websites.
Also something weird is on my Xfinity app if I go to the Services tab,Internet, under it, it says "Download speeds up to 500 Mbps" but once I go to my plan it says 1200Mbps.
Could you please check whether my new plan has been fully provisioned or activated on your end? If there is anything else I need to do, please let me know.
Thank you!
BruceW
Gold Problem Solver
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27.5K Messages
2 days ago
If you haven't already, try rebooting your modem.
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XfinityAbby
Official Employee
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1K Messages
2 hours ago
Hello @Jalaniz67 thank you for taking the time to reach out to us! I would love to review your account and make sure that everything is provisioned correctly.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
For an example of how to send us a direct message, Check out this link
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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