Upgraded to xFi Complete
Not sure if this is the right area or not, maybe someone to point me in the right direction? So I am a 5%er, I go over the cap on a normal basis. Saw this advertisement and it checked to boxes for me: unlimited and an xFi pod.
Friday I called and upgraded my service from BLAST! to Gig and went with the xFi complete thing. Had the option to have it delivered or pick it up. I went with pick it up, then discovered the place was an hour away.... Okay thats fine, I wanted it sooner then later especially with the holidays coming up. Ask the sales agent about the pod as well per the website, he said I could get it when i pick up the new modem....SWEET!
Pick up modem, ask about pod, they dont carry them in the store, since I did not bring my old modem with me, I would have to call to activate. They should be able to send you a pod when you call....SWEET! Call to activate the modem and ask about the pod. "I would wait 3-5 days to see if you receive one." Could not confirm or see anything on my account about the pod. So I left it at that.
Decided to live chat, kept referring me to the pods site where i would have to buy one.....HELP!!!
What am I missing here? The site I am basing my purchase on says "Get the best WiFi coverage throughout your home with an xFi Pod included if recommended." This is a self home install/upgrade, so not sure how the "if recommended" part works. I just know I have a couple dead areas in the house from my previous setup and was expecting a pod.