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user_4333b8DY
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Sunday, December 26th, 2021 11:57 AM

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upgraded to newgateway model cgm4331com

upgraded to new gateway model cgm4331com and since upgrading chamberlain garage door does not work.  Added 2.4Ghz network and that works for my printer but still can not connect to chamberlain garage door.

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3 years ago

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CCMacey

Gold Problem Solver

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541 Messages

3 years ago

Good morning, @user_4333b8DY, and thanks for reaching out with your networking concerns to your garage door opener not working on your WiFi network with your new modem. I can understand how frustrating that could be!

Does your garage door opener have an app for setup and support? I would confirm that it is still on your in-home network, and that all required fields match what your network is showing. I would also recommend contacting Chamberlain's support team for assistance, as we're unable to provide support for 3rd party devices. If you experience an issue with your internet connection with your new modem or need some help with your internet service, we would be more than happy to help. Thank you so much for your time and patience, and for being the best part of the Comcast family, and have a great New Year's! -Macey

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user_4333b8DY

Visitor

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5 Messages

3 years ago

The mac address {edit personal info} of the garage door opener does not show up on the new xfi gateway router.  I enable 2.4 Ghz which fixed my printer not being able to connect but Chamberlain wireless garage door opener is not seen by router

(edited)

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CCTyler1

Problem Solver

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409 Messages

Hmm, that's definitely strange, and thank you so much for providing us with this update; we really appreciate it! Were you able to reach out to their support team, in an effort to troubleshoot the connectivity issues you've been experiencing? 

I no longer work for Comcast.

3 years ago

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user_4333b8DY

Visitor

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5 Messages

Yes.  Tried all the suggestions from Chamberlain to no avail.  The app stopped working when I installed the new xfinity router/gateway.

3 years ago

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CCAbbie

Problem Solver

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1.4K Messages

@user_4333b8DY Sorry to hear you are still having issues. May I ask what steps they had you follow?

 

I no longer work for Comcast.

3 years ago

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user_4333b8DY

Visitor

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5 Messages

Tap Garage Door Opener with Wi-Fi Ceiling Installed on the Device Setup screen.

Review information on the What You Need screen and then tap Next.

    • Note: Tap each checkbox after you review the information. You can then tap I'm Ready to continue.Choose the type of Wall Control that looks like your product and follow the instructions to activate Wi-Fi learn mode.
      Smart Control Panel Tap Menu >
      Use the down arrow and select Program by tapping the side arrow >
      Use the down arrow and select Wi-Fi Setup by tapping the side arrow >
      OR Use the down arrow and scroll down to select Wi-Fi Setup by tapping the side arrow >
      Motion-Detecting Control PanelmyQ Control Panel Lift the button cover and press and release the learn button.
      Door Control Button Press and hold the learn button (side) for 6 seconds, the LED under the front button will begin to flash.
      Tap the network that begins with myQ-XXX on the Discovered screen.
    • Select your home Wi-Fi network from the list.
    • Enter your network password and tap Next. Your garage door opener is now connecting.
    • Name your garage door opener and tap Next
    • Tap Finish to see your new device in the app.
    • Tap the garage door to activate the opener.
    • MAC Address is still not on router/gateway

    3 years ago

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    XfinityKassie

    Official Employee

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    1.7K Messages

    @user_4333b8DY Thank you for sharing the steps you are following, it's extremely helpful! May I ask about how far away you are from the modem, while trying to this up? 

    I am an Official Xfinity Employee.
    Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
    We ask that you post publicly so people with similar questions may benefit from the conversation.
    Was your question answered? Please, mark a reply as the Accepted Answer.tick

    3 years ago

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    user_789fc5

    Visitor

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    1 Message

    3 years ago

    I have the exact same issue and cannot get MyQ garage hub to work with the new gateway - same model too CGN4331COM.

    Was this resolved? If so can someone from Xfinity share the recovery steps?

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