Visitor
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2 Messages
Upgraded to new Xfinity WiFi gateway with free equipment upgrade offer. After install, my upload speed is less than 20 mbps.
Hello, yesterday I installed the new Xfinity WiFi gateway using the Xfinity app for new equipment. Everything works fine except for the upload speeds. It now gets only about 20 mbps . My plan is the Superfast plan, 800mbps down and 150 Mbps up. Can you check if the modem speeds are correctly provisioned. Thank you!
Accepted Solution
XfinityChelseaB
Official Employee
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2.1K Messages
1 day ago
Hello @user_qi02no, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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Accepted Solution
EG
Expert
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114.7K Messages
15 hours ago
@user_qi02no @XfinityChelseaB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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