1 Message
Upgraded to higher speed, but not getting it
I upgraded to 2.5gbps service and a coda56 modem, but not getting better than 1.1gbps at the router. Router has 2.5gbps nic. Technician was here today and got 2.5 on test equipment, but couldn't check my modem. Upstream did improve though after new modem.
XfinityThomasC
Official Employee
•
2.4K Messages
4 months ago
Hello, @coaxfun
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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