Upgraded to Gig speed and dropped to 20mbps!
So after years of family complaining about slow internet, i upgraded, or so I thought.
Paid for 1Gigabit ethernet. Up from 100Mbps.
Old System: Motorola Arris Surfboarrd SB6121. Speed = 120Mbps. Cabled. Not wifi.
Xfinitiy support said I can't get essentially any higher because old modem capped at 180Mbps. Get new modem. Agreed.
Got new Netgear c7800. Literally plug/play connect to Xfinity setup and go.
NEW SYSTEM: 40Mbps!!! brand new modem and download speed dropped 3x. Upload increased 8x. Spent hour with customer support tieir 0/1. can't fix. modem green on their end. all resets. server resets on their end. tried everything - twice! Nothing changed on my end. unplugged 5 cable from old modem. plugged 5 cables into new modem. Should be getting 1000Mbps. I get 40....and I"m paying extra for this!!!
Tier 2 service was supposed to call. No call. 16 year customer.... Joy.
My guess is next they will tell me I have a bad modem out-of-box. This happened when I upgraded from 25Mbps to 100 about 6 years ago....2nd modem same results....until Tier 2 said something like they discovered they had to flip a switch on their end....and then poof...everything worked....rather suspicous.......