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ooshawn
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1st Kudo

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12 Messages

Mon, Nov 16, 2020 7:00 PM

Upgraded to Gb internet. Says Order in progress when I check ON it. still at 250 speed. Help friends

I've reset it multiple times manually and using the online system. It says it detects a problem with my service. 

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darkangelic

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2K Messages

6 m ago

Well that’s why. The CM32 isn’t rated for Comcast Gigabit as you need a DOCSIS 3.1 modem for that.

See https://mydeviceinfo.xfinity.com for a list of compatible modems.

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darkangelic

Expert

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2K Messages

6 m ago

Did you upgrade both your service tier and your equipment? You didn't specify.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ooshawn

Frequent Visitor

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12 Messages

6 m ago

I did not upgrade equipment. still using Asus CM-32. only getting about 550mb/s second now

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