Upgraded to 600 Mbps, my speed went from 80 Mpbs to around 30 Mpbs
My xFi Gateway modem arrived today. I did the following:
- disconnected my motorola surfboard JRSB6120
- disconnected my wifi router
Performed the "Follow these steps to activate your xFi Gateway"
- downloaded the xFi app on my phone
- opened the app, signed in
- followed the steps
Everything worked just fine. The XFi activated, I can manage and see devices on my home network connected to it.
My plan shows that I have a 600 Mbps download (15 Mbps) upload PLAN. But I am only seeing speeds of max 33 Mbps down (15 Mbps up is working).
Prior to the installation I was getting 80 Mbps down and 6 up (matching my plan).
I spent an hour on chat with xfinity and was disconnected at the end and asked to do a survey. With no resolution. Cannot reach a live person.
I have power cycled the modem several times and waited for start up. Speed results are consistent.
Is there a way to factory reset the device and re-activate? Is there a way to reach a live person to actually check the speed on the xfinity end?