Visitor
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3 Messages
Upgraded to 2000 Mbps internet plan but only receiving 966 Mbps
I recently upgraded my internet service to 2000 Mbps but I’m not getting my plan speed. When I test my connection in the Xfinity app it tells me I’m only getting 48% of my plan speed. I can’t seem to connect to a live agent and am stuck.
KyleAJ
Visitor
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3 Messages
2 days ago
Are your devices 2Gbps capable? Are you using Xfinity's devices?
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XfinityJeffB
Official Employee
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633 Messages
2 hours ago
Hello user_f4de85, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. It sounds like we will need to do some digging, as you should definitely be getting better than 48% of your speed.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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