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hqduong
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1st Kudo

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19 Messages

Tue, May 26, 2020 1:00 PM

Upgraded to 1000 Mbps, can't get speed past 600 MBps

I recently upgrade from 600 Mbps to 1000 MBps plan. I can't get more than 650 Mbps.

 

It appears to be provisioned correctly and all the Coax is all new with good signal levels. I am pulling at straws here. The only thing I found are my correctable errors are really high, higher than the unerror packets. 

 

 

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1 y ago

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hqduong

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19 Messages

1 y ago

Figure it out. I’m on the Comcast rented equipment because it was the cheapest way to get the unlimited internet.

I was on the XB6 modem on bridge mode. On a hunch, I called in and asked for a Xb7 modem and they happened to have one. Hooked it up and was able to get 940 Mbps. That was it!

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EG

Expert

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86.6K Messages

1 y ago

What is the exact make and model number of the modem ?

 

And please post the entire signal status page.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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hqduong

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19 Messages

1 y ago

Thanks for looking at this.

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