2 Messages
Upgraded Speeds Not There
Hi. We just got access to the next gen speed tiers in our area. I just upgraded to what should be the 2000/300 tier. In addition to this change, I switched our customer owned modem to a Netgear CM3000, which is on the compatible equipment list for the next gen speed tiers. With a computer directly connected to the modem, the maximum download/upload speeds I am seeing are 970/70. This computer has a 5G nic and was connected to the 2.5G port on the modem with a 10G compatible ethernet cable, so it shouldn't be from any sort of hardware bottleneck beyond the modem. Even if it were, that wouldn't explain the lower than expected upload speed. Speeds have been tested several times, different times of day, no change. Any help in trying to determine why we are not seeing better speeds than this would be greatly appreciated.
XfinityWilliam
Official Employee
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1K Messages
26 days ago
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EG
Expert
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106.9K Messages
26 days ago
@911s302 @XfinityWilliam
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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EG
Expert
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106.9K Messages
25 days ago
@911s302
Thanks for posting back with the solution ! Now closing your topic. Feel free to post again on these forums about any possible future issues. Take care !
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