New Poster
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6 Messages
Upgraded Router
My router was recently upgraded. Since the upgrade I've been having trouble with a legacy Access database that uses an FTP transfer to update a commerce website.
The code runs fine, but I get to opening Ascii mode data connection and the process stalls:
My developer has suggested that we may be bumping up against a firewall, and may need to open a port (possibly 21 or 990) but we wanted to check with you first to make sure we're on the right track.
EG
Expert
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90.5K Messages
2 m ago
This may not be the solution but it's worth a try. Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy. And there is currently no way for an end-user to be able to whitelist anything;
To disable the Advanced Security feature in xFi, select the Account icon from the top-left corner of the Overview tab on the xFi app and then select xFi Advanced Security. From here, select Disable under xFi Advanced Security and follow the on-screen prompts.
https://www.xfinity.com/support/articles/xfinity-xfi-faqs
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XfinityMacey
Official Employee
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245 Messages
2 m ago
Good morning, @rjgduck, and thank you for reaching out through our online Forums platform recently with your modem questions! I see one of our Experts provided a possible solution for this issue. Have you been able to resolve this, or are you still in need of assistance? -Macey
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rjgduck
New Poster
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6 Messages
2 m ago
@XfinityMacey Macey, this suggestion did not work. The xFi app says the advanced security is already off.
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