Upgraded plan to 1gb

I am a customer subscribed to Xfinity’s 1 Gbps internet service. For approximately two and a half weeks, my service consistently delivered speeds below 300 Mbps, well under the level I am contracted and billed for.

During this period, I replaced my xfinity modem to determine if the issue was internal and subsequently, and subsequently a Xfinity technician visited my home.  The technician confirmed that the issue originated outside the residence. After additional time, Xfinity resolved the external issue and restored proper service.

Given that my internet service did not meet the contracted speed for 2.5 weeks, I believe a reimbursement is warranted. Xfinity’s lowest available tier (300 Mbps) is approximately $70 per month, while I am paying roughly $29.50 per week for 1 Gbps service.

When I contacted customer support, I was offered a credit of approximately $32, which does not reasonably reflect the duration or severity of the service deficiency.

Based on the length of time my service was below acceptable levels, I am requesting a $80 credit applied to my next bill. This request is fair, proportional, and reflective of the service that was not delivered.

I appreciate your review of this matter and look forward to a resolution.