U

Visitor

 • 

2 Messages

Sat, Apr 30, 2022 9:02 PM

Closed

upgraded modem/router - now not able to login admin at 10.0.0.1

With my previous router/modem I would login via browser as admin (with a password i had set) to manage the router/modem. just recently i upgraded the router/modem. today i wanted to login to the gateway and found that the admin password that i had set and had been using did not carry over to the new gateway. is there a way for me to reset the gateway and set a new admin password? 

Accepted Solution

EG

Expert

 • 

94.3K Messages

2分前

Hard reset the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. The default username of admin and the default password of password will now allow access. Start from scratch.

Visitor

 • 

2 Messages

2分前

thank you for your help

EG

Expert

 • 

94.3K Messages

@user_e505ae​ 

My pleasure ! 😊

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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