Visitor
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1 Message
Upgraded internet
Recently just upgraded internet from 250mps to 1.2gbps and still have around 250 mpbs download speed. Have reset gateway multiple times Have checked the logs in the router settings and have found nothing. Says there’s an outage in my area but internet has been working fine since upgrading just not getting the speed of 1.2gbs lol.
XfinityBillie
Official Employee
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2.7K Messages
2 months ago
@user_f92aee I definitely understand how frustrating it would be to upgrade speeds and not be receiving them. I appreciate you providing me the troubleshooting steps you have already taken as well as the information regarding a service interruption in your area. I'd like to look at the account and make sure that you have a modem capable of receiving the speeds you are subscribed to and that it was provisioned properly after you made that change. Please send us a DM to Xfinity Support with your full name and address to get started.
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