2 Messages
Upgraded from 500 to 1gig
I have recently upgraded from 500mbps to 1gbps but i am not seeing the speed upgrade and its been a few days now.
I have restarted and tried to work with xfinity chat and even support. I have verified that my equipment supports 1gbps speeds. I am doing the tests wired connections. I have replaced my coax cables as well.
EG
Expert
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107.1K Messages
10 days ago
What is the exact make and model number of the modem that you are using ?
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blueman-2
Contributor
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44 Messages
10 days ago
What speed are you getting now? Is it any better than before? I was on 400Mbps and paid for upgrade to 1gbps, and found my speed never went above 550 - 600 mbps. After 6 months, I just decided to downgrade to 500Mbps and my speed went down just a bit to 525Mbps actual. So my guess is my neighborhood just does not support higher speeds. Xfinity was not able to do anything about it and said I was still getting all the benefits of 1Gbps even if speed test showed slower. Go figure.
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EG
Expert
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107.1K Messages
10 days ago
@user_b5tfu3
OK you are not going to be able to get gig speed with that model as it's not compatible according to them. They rate it for 957 Mbps; https://www.xfinity.com/support/devices#details
They will never push the gig speed configuration file to it. As a matter of fact, it may even default down to an even slower speed file than 500... You need to upgrade to a compatible modem. Look at their approved modems site here: https://www.xfinity.com/support/devices#auth
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