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Tuesday, November 12th, 2024 6:35 PM

Upgraded from 500 to 1gig

I have recently upgraded from 500mbps to 1gbps but i am not seeing the speed upgrade and its been a few days now.

I have restarted and tried to work with xfinity chat and even support. I have verified that my equipment supports 1gbps speeds. I am doing the tests wired connections. I have replaced my coax cables as well.

Expert

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107.1K Messages

10 days ago

What is the exact make and model number of the modem that you are using ?

2 Messages

@EG​ the model is arris sb8200

Contributor

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44 Messages

10 days ago

What speed are you getting now?  Is it any better than before?  I was on 400Mbps and paid for upgrade to 1gbps, and found my speed never went above 550 - 600 mbps.  After 6 months, I just decided to downgrade to 500Mbps and my speed went down just a bit to 525Mbps actual.  So my guess is my neighborhood just does not support higher speeds.  Xfinity was not able to do anything about it and said I was still getting all the benefits of 1Gbps even if speed test showed slower.  Go figure.   

Expert

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107.1K Messages

10 days ago

@user_b5tfu3 

OK you are not going to be able to get gig speed with that model as it's not compatible according to them. They rate it for 957 Mbps; https://www.xfinity.com/support/devices#details 

They will never push the gig speed configuration file to it. As a matter of fact, it may even default down to an even slower speed file than 500... You need to upgrade to a compatible modem. Look at their approved modems site here: https://www.xfinity.com/support/devices#auth 

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