Visitor
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1 Message
Upgrade to XB10 Modem for internet
Please advise how to get an XB10 modem to use on my Xfinity network. I already have the gigabit network plan but need the new modem. I can either have one sent to me or pick one up at an Xfinity store. Thanks
EG
Expert
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113.9K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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580 Messages
11 hours ago
Hello @user_ronmac62, thank you for taking the time to leave a post. Thank you for your interest in the XB10 modem. Currently, the XB10 is available exclusively to XClass customers who subscribe to XClass symmetrical speed tiers. Unfortunately, customers in our Next Genesis or base markets are currently not eligible for the XB10 modem. We would be glad to check your account to see if your area has been updated to the symmetrical speeds.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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