Visitor
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1 Message
Upgrade provision timeframe
I upgraded my internet this afternoon to a gig, and have yet to see any performance increases since. After several device restarts I actually have noticed a decrease in bandwidth. I am running speed tests directly wired into my modem with both an Ethernet cable and device that support 1G.
XfinityRay
Official Employee
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3.1K Messages
2 years ago
Good afternoon, @user_02b29d. That is awesome that you upgraded your speed. We are glad to help so you can enjoy it! Do you use a separate router or is your modem an all in 1? I ask because the provisioning signal can get held up by a separate router instead of being processed at the modem, so we recommend you unplug the power cable to it while the provisioning signal processes to prevent any issues.
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