hithesh's profile

New Poster

 • 

6 Messages

Thu, Apr 9, 2020 12:00 PM

upgrade help - performance plus or business internet.

I have the starter internet package - 25Mbps download, 3Mbps upload.

I never get anything above 1Mbps when I test. 

 

Recnetly I've been having multiple issues with my internet connection - its slow, its not there, upload takes forever like dialup days. It does get fixed when I get to tech support. But getting to them is no easy task - have to try after 10pm and wait for an hour or two. 

 

What would be a  better upgrade option-

performance plus (100Mbps download, cannot find upload speed)

or 

Business starter (35Mbps download, 5Mbps upload?)

 

I did read that business internet has dedicated customer support. Is the wait time any better than regular cusotmer support?

Responses

EG

Expert

 • 

87.2K Messages

1 y ago

Upgrading to a faster speed tier will not help if there are connection quality problems.

 

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

New Poster

 • 

6 Messages

1 y ago

Modem is Motorola SB6141

Wifi router is Netgear WNR2000V3

Total devices on wifi: 4. I've tried disconnecting and having only 1 or 2 PCs. Didn't really help.

 

Modem stats:

SNR: 36dB

downstream power level: 4dbmV

upstream power level: 47dbmV

 

I get similar performance wired and wireless. Download on wired is slightly better (1-2Mbps).

A friend of mine in my area is also facing similar issues. So I agree upgrading to faster speed won't solve all my issues, but atleast the speed would be faster when it works.

EG

Expert

 • 

87.2K Messages

1 y ago

Please post all of the upstream and the downstream channel's stats.

New Poster

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6 Messages

1 y ago

Here are  screenshots of the full stats:

Screen Shot 2020-04-09 at 3.30.44 PM.pngScreen Shot 2020-04-09 at 3.30.36 PM.png

New Poster

 • 

6 Messages

1 y ago

Links to screenshots (in case the attachment didn't work):

https://pasteboard.co/J34ud6y.png 

 

https://pasteboard.co/J34uFxK.png 

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