Upgrade from 75mbps to 400mbps over a week ago, no increase in download speed.
I upgraded my service from 75/5 to 400/10 a week ago and have yet to see an increase in speeds.
I am seeing a download speed of 90mbps when tested through speedtest.net
I am using a Arris Surfboard SB6190 > Orbi Router > netgear 5 port network switch to the device. All devices connected to the switch and wifi networks are receiving the same speeds.
I have spent 4-5 hours on calls with support lines and in the brick and mortar stores with no resolution in sight. I would prefer to keep my modem as its one of the approved options for the plan I have and I would like to avoid renting a modem from Xfinity as it offers no added functionality to the service over the one I currently own outside of Docsis 3.1 which I would not be taking advantage of with a 400/10 plan.
Any assistance would be greatly appreciated.