user_wezewc To upgrade from the XB8 to the new XB10, you must be an X-Class Internet customer with a speed tier of X-500 or above. If eligible, you can receive the XB10 during a professional installation or opt for a shipped Getting Started kit for self-installation. Existing customers with the XB8 will not be proactively contacted to swap their devices at this time. If you are adding X-500 or X-Gig speeds, you should select the shipped Getting Started kit option for the upgrade.
XfinityWilliam
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