Updated Internet Speed but Not Active

user_x2zzdm, thank you for reaching out and creating a new post. I see you recently upgraded your plan, but you aren't seeing the new speeds on your end. I would need to review the changes, the speeds, and your equipment to ensure everything is updated after the new offer was added. If you could please send me a private message with your full name and service address, I'll be glad to help. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

*post edited to add direct message instructions