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user_4dk4rk
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Wednesday, May 27th, 2026 8:15 PM

Update to XB10 Router

I have an old router and has never been upgraded as per agreement it should be "upgraded" every 2 years.  How do I get an XB10 Router upgrade?

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19 days ago

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XfinityJeffB

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519 Messages

2 months ago

Hello user_4dk4rk, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. Changing out your modem/gateway is as easy as going to a local store if one is close enough. If you need one shipped, we can help with that. The XB10 is still on limited availability due to it not being supported everywhere yet. A store is the best option for XB10; but if you just want a more current model, we can help with that. 

 

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user_4dk4rk

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@XfinityJeffB​ how do I get an updated one?   Please let me know the process so I can get this going.  Thanks!

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21 days ago

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XfinityEmilyB

Official Employee

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3K Messages

 

user_4dk4rk I'd like to collect your information in a private thread so I can confirm which modem you're eligible for and discuss options to replace it. 
 
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

 

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19 days ago

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