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user_3hcgk6
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Friday, January 24th, 2025 6:23 AM

"Up to" 500mb so if I switch...

I get 25% of my 500MB plan, about 125mb. If I switch to the 300mb plan, will only get 25% of 300mb OR will I still see 125mb?

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Updated 

2 months ago

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XfinityThomasC

Official Employee

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2.4K Messages

3 months ago

Hello, @user_3hcgk6

 

That's a hard question to answer. It would be better to troubleshoot your network to determine why you are not getting the full speed of your plan and then once that is fixed determine the right speed for your household needs. Please tell us how your network is set up and what devices are connected such as modem, router, Xfinity rental, or customer owned. Was the speed test you ran over WiFi or hardwired to a device? 

 

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user_frvjc1

3 Messages

I only get 6 percent of internet plan and 8  xfinity  technicians have been to my house even having me call utility company to check  incoming electrical power    Everything checks out and  xfinity says there is no more that they can do.  All the equipment has been switched out and wiring replaced.  Any suggestions?

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3 months ago

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user_frvjc1

3 Messages

Xfinity tech ran the test.  I also can run on xfinity app.  I have a modem, router,  xfintity  rental.  I have had 8  xfinity tech appointments.  All say that I am getting only 6 percent of my plan and my internet runs slows and affects searching.  Tech yesterday said everything has been replaced but he said that we were still only getting 6 percent of plan and internet slow.  He said that there was nothing more he could do and to call utility company to check voltage coming into our home.  Utility company came yesterday and said voltage was not the problem.  I guess I will have to cancel and choose another company for tv and internet. 

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3 months ago

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XfinityGabriel

Official Employee

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2.2K Messages

 

user_frvjc1, Oh no! We will surely miss your business. We greatly appreciate you for reaching out to us to let us know. I depend on my services to work correctly for my livelyhood so I can undersand the inconvneience that this can cause. I am so sorry to learn about this experinece. You've knocked on the right door in virtual land. We are a team of specialized experts who are dedicated to resolving service concerns over social media. We will do everything we can to get this fixed as quickly as possible. To further asssit, please send us a direct message with your first/last name and full address so I can ensure I pull up the correct account to take a look at what's going on. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message.

 

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2 months ago

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