Mrswilson3539's profile

New Poster

 • 

1 Message

Fri, Jul 10, 2020 7:00 PM

Unwanted guest

I changed my WiFi password twice but it's still unwanted devices hooking up to my internet. Has anyone had that problem? I'm the only one that knows my password too

Responses

EG

Expert

 • 

86.1K Messages

9 m ago

Their Advanced Security feature has recently been pushed to their gateway devices via a firmware update whether you want it or not, hence the hypochondriac notices. It's buggy.

We've seen many many posts about this here lately ! The work-around is to disable the Advanced Security and not use it for now, it's buggy. 


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
saood88

Frequent Visitor

 • 

19 Messages

9 m ago

How did you find these unwanted devices? Did you see in xfi app or by logging into modem 10.0.0.1? Can you share screenshot

New to the Community?

Start Here