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Monday, December 25th, 2023 8:48 PM

Closed

Unusual spike in data usage

With a quick search I see there have been quite a few posts on this topic but all are now closed. Well, add me to the list. In October i got a text saying we were close to using all our data...honestly didn't even know we had a cap and i thought the text was a scam so i ignored it. However, about mid Nov i started getting the texts again (which i ignored) but by the third week in Nov i got a text saying we had used all our data...which i believe is 1229gigs. That's when i started searching around and found it wasn't a scam (at least the texts anyway) That's when i logged into my Xfinity account, searched data usage and i could then see our data history but only back 6 months. We used less then 500gigs June thru Sept. We hit 900gigs in Oct (when i got the first text), then 1800gigs in Nov and now third week in Dec we are close to exceeding the plan again. I have had Comcast close to 20 years and up until this past Sept, never knew i had a data cap nor had i ever been notified that i was close to reaching my limit...in 20 years! Then suddenly three months in a row we are over or close to? Something isn't adding up. So tomorrow i'll get to spend a ridiculous amount of time trying to speak with an actual person within Comcast...awesome.

Official Employee

 • 

2.7K Messages

1 year ago

Hi there, @user_wr8psh! Thanks for reaching out about the data usage you are seeing. We are glad to help! This link goes over some different questions about the 1.2 TB data plan, https://www.xfinity.com/support/articles/data-usage-plan. Then this link shows different things that will count as data, https://www.xfinity.com/support/articles/data-usage-what-counts-towards-my-data-plan.

We always recommend changing your WiFi password, https://www.xfinity.com/support/articles/view-change-wifi-password, in a situation like this to ensure there are no devices on your network that should not be.

If you have an xFi modem, there are some great tools to further track this down. You can set up profiles for the devices in use in the home, https://www.xfinity.com/support/articles/xfinity-xfi-manage-profiles. The Xfinity app will show the percentage of data used each day for each person's devices. You can also control them by pausing or setting time limits for the devices. 

Are you streaming a lot of shows in HD or 4K? Have you added any new devices to your network or changed what you do online?

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