Unstable wifi

@carolene500 Thank you so much for stopping in for help with your connection and the issues you are running into. Our Xfi gateways do last quite some time, and we never like to point at the equipment being the cause of an issue, since it can cause difficulties and extra fees if the new equipment does not resolve your issues. With that, we do want to make sure you have the connection you need, and we offer great troubleshooting options in a few ways. You can check out our Internet troubleshooting help. Or I recommend the Xfinity assistant in the Xfinity app. Once you hit the wifi tab, all you would need to do is hit troubleshoot, and it would walk you through all the steps. Or you can get to the assistant here. If your modem is the issue it would recommend an upgrade, but if it is not, and it picks up another issue, it will help correct the issue or set up a tech appointment for you so one of our field team can get you taken care of. Have you already run through one of our troubleshooting options? 

@carolene500 

As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?

@carolene500 

Have you had a chance to try that test ?