Visitor
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1 Message
Unstable Internet
Hi,
I am having an instability problem for a week, mostly not a problem but interfering with gaming a lot. Unfortunately, Xfinity test only tests for speed, so it says it is great, but the test results from other websites show that the speed varies a lot and creates random lags. (average ping: 40ms, sometimes ping goes to 300ms or further)
In this regard, I tried unplugging the co-ax cable, restarting the router, and clearing all the spaces between the router and the computer, which is connected via wi-fi. Nothing helped.
The issue only started recently, so I wonder how to fix it. The AI assistant does not help at all, and I really need real human's help.
XfinityBenny
Official Employee
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1.2K Messages
2 months ago
@user_yifpqs We can help troubleshoot and check the signal levels. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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114.7K Messages
2 months ago
@user_yifpqs @XfinityBenny
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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