Contributor
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92 Messages
Unstable internet
Hello . For the past 2 weeks my internet has been going from 116 down to 9 down then up and down between the two. One or 2 days ok but now it is over 2 weeks . You call customer support they want to restart your modem , which i have done more than once. I have also put in place a router between the modem and the internet that did nothing same results. What;s going on with comcast ?
JMy1
Contributor
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92 Messages
5 years ago
I have blast internet this is the speeds i have been getting. Goes from this to 118 download. Xfinity Speed Test included and Dslreports Speed Test.
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JMy1
Contributor
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92 Messages
5 years ago
Time 8:33am new test this is after the previous post by about 10-12 minutes
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EG
Expert
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111.4K Messages
5 years ago
Download and test using this app;
https://www.speedtest.net/apps/desktop
It does not use any browser. What do you get with it ?
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JMy1
Contributor
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92 Messages
5 years ago
Here we go again. Goes from 115-117 to less than 60 down on xfinity and less than 50 down on dslreports speed test.
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JMy1
Contributor
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92 Messages
5 years ago
Also if I just run the modem by itself the internet just stops for 5 to 16 minutes. Using the router I get the posted speeds. And the speeds are the same with or without the router. There is nothing in the modem's log to give a clue.
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JMy1
Contributor
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92 Messages
5 years ago
Here it is going down further. This seems like a re acuring problem with comcast internet.
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JMy1
Contributor
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92 Messages
5 years ago
Oh another interesting fact , when I have the cable tv box plugged in and running I hear lots of tv noise from several apartments. When I unplug the box no more tv from the apartments.
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JMy1
Contributor
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92 Messages
5 years ago
Download and test using this app;
https://www.speedtest.net/apps/desktop
I do not have an microsoft account. So that does not work for me. The internet goes up and down like a yo yo , as I have post in other posts on this forum. My friends and I believe it is with all the people hooking up to comcast's unsecured serivce. I live in an 11 story apartment building.
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EG
Expert
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111.4K Messages
5 years ago
You don't need to have a Microsoft account in order to download that app. Just click on the appropriate blue-colored link for your particular O/S.
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JMy1
Contributor
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92 Messages
5 years ago
I just did another speed scan and this is what I got;
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JMy1
Contributor
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92 Messages
5 years ago
I just finished an malware scan on windows 10 nothing found.
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JMy1
Contributor
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92 Messages
5 years ago
Oh and it does not matter if I am running windows or linux the same thing happens , just not as often on linux.
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JMy1
Contributor
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92 Messages
5 years ago
It will not let me get to the download button unless I enter my microsoft account information which i do not have an microsoft account.
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JMy1
Contributor
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92 Messages
5 years ago
Went from all zero correctable errors to this
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JMy1
Contributor
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92 Messages
5 years ago
the send and recieve lights on the modem just blinked for about 2 minutes during power up. Never done that before. Power light was solid green and internet connection solid green.
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