1 Message
Unstable internet (ethernet and WiFi)
We have been experiencing an ongoing intermittent internet connection issues whereby both ethernet and WiFi connections are unstable. I have checked the xfinity app and website; there are no identified issues. However, we continue to have ongoing intermittent issues when on an online call, streaming a show, using an app or when web browsing with repeated internet connection issues. Have relocated modem/router, reset gateway, unplugged and restarted all devices, but nothing seems to resolve the issue. Again this occurs on any connected device e.g., laptop, iPhone, TV, treadmill, Amazon Echo devices--you get the point.
I have checked the support solutions but nothing specifically addresses this issue. Xfinity assistant troubleshooted the issue and didn't find anything. Attempted to connect me to a live agent, but the assistant wasn't successful making a connection. I can't find a number to call a technician.
Please help!
XfinityJohnG
Official Employee
•
1.4K Messages
6 hours ago
Thank you for reaching out to us here @mza251. If you are still experiencing issues with your internet we will be happy to troubleshoot that from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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