4 Messages

Monday, October 31st, 2022 6:29 PM


Unstable internet connection

​Months of unstable connection and not getting anywhere with local xfinity. Have upgraded coax all around the house. Techs have checked power levels on every pole on my street. Upgraded modem and made sure drivers are up to date. Have tested multiple pcs and devices. I seem to be losing packets at an extremely high rate.​

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​ Anyone I have talked to seems to not know how to fix the issue. How can I troubleshoot this? Any potential fixes? ​

Official Employee


355 Messages

5 months ago

@user_9f00d3 Thank you for reaching out regarding your connection concern. Since you've already had technicians out, we'll want to take a closer look at the account and signals via Direct Message. 


To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.



1 Message

4 months ago

I have the same issue during the work week internet becomes unstable during the afternoon and I cant use zoom.   I have upgraded my plan and still have the same issue.   I dont think xfinity has the infrastructure to handle the demand.   Doesnt stop them from allowing me to upgrade my plan and take my money for a lousy connection.     Terrible service!



128 Messages

4 months ago

Could you post the first 6 Hops from your pingplotter, if possible?

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