Visitor
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1 Message
Unstable Internet connection + unprotected coaxial cable connector outside
Hello - I've been experiencing very unstable Internet connection for a few days, especially as temperatures were very low over the holidays and during windy days. I checked the cable connection outside and noticed that the coaxial cable connector is not inside an insulated box but exposed to the elements, which I think may cause the issues.
I've read questions relating to the same issues in this Community. Please advise.
XfinityDuron
Official Employee
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428 Messages
2 days ago
Hello @user_vip1tt I hate to hear that you are experiencing unstable services at this time.I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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115.3K Messages
1 day ago
@user_vip1tt @XfinityDuron
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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