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Saturday, July 6th, 2024 6:43 AM

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Unstable internet connection the past few weeks

I've noticed our internet stability has substantially degraded; regardless of devices, wired or wireless, and even connected directly to the gateway, we'll notice the internet freeze up every 5-10 minutes. Troubleshooting through the app does not indicate any issues. I've seen several technical comcast trucks in our neighborhood. What's going on?

Official Employee

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915 Messages

10 months ago

@nadsy1212 Have you attempted to perform the troubleshooting steps through the Xfinity app when you noticed the intermittent connection so it catches what you're experiencing? Do you notice the issue during a specific time of day? 

10 months ago

My internet has been very, very bad



Official Employee

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1.1K Messages

mrdwightschrute Glad you reached out for assistance, are you still experiencing internet troubles?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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