Not much to go on there........... Need more details. Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
Hello @user_4dqrit. Thanks for reaching our team on Forums regarding your internet concerns. Have you attempted any of the steps our awesome expert friend @EG suggested?
EG
Expert
•
110.1K Messages
2 years ago
Not much to go on there........... Need more details. Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityGabby
Official Employee
•
1.5K Messages
2 years ago
Hello @user_4dqrit. Thanks for reaching our team on Forums regarding your internet concerns. Have you attempted any of the steps our awesome expert friend @EG suggested?
0