4 Messages
Unstable connection
My internet keeps going down periodically, several times an hour. My tv has begun spinning and it never did this before. I am being kicked off sites daily, several times a day. This began just over a week ago and I have reported all issues but it’s not fixed yet. It’s very hard to get a human on the phone when I call in. I thought this was a great company but now I’m not too sure.
XfinityDilary
Official Employee
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1.7K Messages
1 year ago
Hello, @user_c32242. Thanks for posting on our community forums to let us know about your situation. I'm sorry to hear this has been happening so often over the past week. We can help get to the bottom of this. What troubleshooting steps have you taken so far? Did you check the coaxial connection on both ends (modem and wall plate) to make sure it's connected properly and tight? Did you try rebooting your modem manually or through our awesome Xfinity App?
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XfinityDilary
Official Employee
•
1.7K Messages
1 year ago
Thanks for sharing, @user_c32242. What type of connection are you using (Wi-Fi or Ethernet)? Is the modem rebooting when you lose connectivity? Or is it just the network connection that drops?
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