6 Messages
Unstable connection with high correctable codewords
I have been struggling lately with an unstable internet connection, and I haven't been able to find a solution yet. I have Blast+ (800mbps), and I struggle to play games online pretty consistently. I will get massive lag spikes/packet burst that seems to be originating from my connection. After doing some research on the numbers, I have discovered that my gateway is logging a massive amount of "Correctable Codewords" in the CM Error Codeword Logs. Attached will be screenshots from my gateway admin panel. I have excluded any IP addresses from these shots for my safety of course.
I need some help. No troubleshooting steps I take on my end seems to improve the situation at all. Thanks in advance!
A 60ish% error rate on packets, even if they were corrected, seems really high. This problem has been getting worse and worse over time, and is now to the point where I can't sit down and game online (Call of Duty, Counter Strike 2, etc) without major lag spikes/rubberbanding
XfinityArmand
Official Employee
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2.1K Messages
3 months ago
Thank you so much for taking the time to reach out to Xfinity Support @EJP1310! We are so glad to hear from you and want to help in any way that we can to ensure that you are having the best experience with your service. No worries! You have reached out to the best team of experts here to get things ironed out for you. So that we can get started, we are going to need to take a look at your account. Please feel free to shoot us a private message with your details, and then we can get the ball rolling for you.
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EG
Expert
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109.5K Messages
3 months ago
@EJP1310 @XfinityArmand
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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EJP1310
6 Messages
3 months ago
And Update:
The problem occurs sporadically. There are times when the connection is stable enough for me to play for a bit without issue, but the problem always returns. Here are some graphs illustrating stability of connection to a server in San Fransico, CA. My device was idle when capturing these graphs.
PLEASE NOTE: This next graph has changed ping scale (Y axis of graph) due to stability during that time. The line looks far worse in this graph because of the zoomed in scale.
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EJP1310
6 Messages
3 months ago
https://www.youtube.com/watch?v=Vo8CHv3lA7w
Here is a video showing the Lag issues I have been having. The connection can be just fine for a portion of the round and then degrade rapidly.
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EJP1310
6 Messages
3 months ago
Another clip of the issue occurring in a different game:
https://www.youtube.com/watch?v=mVf47nqsPK4\
And this clip made me give up on playing. Its really bad
https://www.youtube.com/watch?v=8q9pMEgxtck
The round began and was just fine for the first 3 rounds, and then round 4 and 5 were like this. There was no heavy use occurring at the time.
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