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angies2
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Monday, April 1st, 2024 6:46 PM

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Unstable Connection to Twitch

Having issues with streaming / streaming to Twitch randomly throughout the day.

Timing is inconsistent, and all other sites work just fine when it happens.

Question

 • 

Updated 

1 year ago

160

2

user_foz9vp

2 Messages

1 year ago

I was having the exact same issue (live in Minnesota) this seems to be recurring a lot lately

3

0

XfinityKassie

Official Employee

 • 

1.8K Messages

 

user_foz9vp Good morning! We appreciate you taking the time to reach out to our Community Forums Team for assistance with your connection to Twich. I'm happy to assist you in getting this resolved. Before we get started, can you please share any troubleshooting steps you have already tried? This ensures we don't repeat the same steps. I look forward to working with you today! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_foz9vp

2 Messages

I have had a technician come out, new modem new router, restarted devices, all with the same recurring result of random poor connections that effects the upstream for 30+ minutes at a time.

1 year ago

0

XfinityChristy

Official Employee

 • 

2K Messages

 

user_foz9vp Thank you for the update. I am sorry that this issue has not been resolved for you. I would like to look at the tech notes and connection history with you to help find the next steps in resolving this connection issue. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityKei

Official Employee

 • 

1.5K Messages

1 year ago

Hello @angies2 I'm sorry to hear you're having issues with streaming Twitch. I’m happy to troubleshoot with you to get to a resolution for your connection concerns. Are you home connected to your Wi-Fi when this happens? When this happens are you streaming or creating content?

2

0

angies2

2 Messages

Hardwired via Netgear Modem -> Orbi Router -> Switch.
Streaming to twitch.

1 year ago

0

XfinityAmira

Official Employee

 • 

4.1K Messages

Thanks for confirming @angies2! What troubleshooting have you done on your end thus far? Have you attempted to reboot the modem to see if that helps you gain a stable connection while streaming to Twitch? 

 

To manually reboot, please unplug the power cable from the back of the modem, wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the modem to reboot. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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