Unsatisfied Customer

This is the first time I am dealing with you guys, your internet is two times the amount of what I was paying at my previous location and the only reason I went to your company was because I had no options where I am currently located. That being said, I was denied a payment installment, a promise to pay, and was told to basically kick rocks until I can pay the $77 past due balance. So now I have two autistic toddlers that have no internet in the house, who very much rely on their entertainment via tablets and movies. I told the collections that I could pay the past due balance IN TWO DAYS. It's crazy to me, that all the money this entire company makes, by charging double of what other internet companies charge in the area because it is a wired unit, cannot be enough to satisfy a NEW CUSTOMER for two days, and keep their service on to give them a good impression of the company and it's representatives. The man that did the communication, was obviously not the issue. The issue is the fact that this multi-million dollar company, cannot hold off shutting a new customers service off for a couple days, while they are waiting for their paycheck. Absolutely ridiculous. That is why this interaction, is rated a 0 and no the customer service representative could NOT have sweet talked me, and made it go down my throat better. Thanks again.