Visitor
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1 Message
Unresolved Signal Issue Since August 25 – Request for Escalation
I need assistance escalating an unresolved internet service issue. An Xfinity technician visited on August 25 for a signal problem and told me that another technician/team would follow up within approximately one week. That follow-up never occurred, and I received no communication from Xfinity.
My service is now not working, and after contacting Xfinity again today, I was given another technician appointment for September 10. I was also previously told that my service would be upgraded to 1 Gig, but I have not received the promised follow-up regarding the equipment/modem.
I would like this matter formally escalated and would appreciate assistance from an Xfinity representative via private message. I can provide my account and service information privately.
XfinityShawn
Official Employee
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2.7K Messages
3 hours ago
Click "Sign in" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversion" (Pencil and paper) icon.
In the "To:" Line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum
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