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user_rv4t6z
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2 Messages

Tuesday, April 8th, 2025 12:10 AM

Unreliable internet

I work for a large international company and work throughout the US. Xfinity is, by far, the worst internet provider I've worked with. In 4 days there were internet outages that I was texted about 2 days in a row. The 3rd day no issues. The 4th day no notification. I found out that there was a problem when I called. I run databases that take hours. One internet interruption and I have to start all over. Because of Xfinity's unreliability, I'm now on my 30th hour of working for free, in 4 days, because I'm salary. [Edited: "Solicitation"]. And every message you get says, 'Thank you for your patience.' People aren't reaching out if they still have patience so they really need to stop with that insulting message. Why would I have patience with a company that doesn't reimburse me for my time or for what they bill me?

Question

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Updated 

1 month ago

 • Edited

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1

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XfinityLinda

Official Employee

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1.8K Messages

1 month ago

Thank you for meeting us here in our community, @user_rv4t6z. We're sorry to hear about the experience you've had with your service. You've reached the right team for assistance. Please provide your full name and address, so we may look into your concerns. We look forward to hearing from you.

 

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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

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user_rv4t6z

2 Messages

There's no reason to direct message. This issue has since been resolved, but it'll happen again. Once I make contact with Xfinity about an issue, I receive a message that an issue has been detected and then I can't talk to anyone. I can't get through to a person. I'm told Agent's don't have any further information and I'm hung up on. It's unacceptable that your customers are given no time frame for a resolution or how long the issues will go on, in this case days, and asked to have patience and then hung up on. It's an unacceptable way to treat customers. Am I to tell my employer, 'I don't know when my work, that others are waiting for to move forward with their own responsibilities, will be done. I appreciate your patience.'?

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1 month ago

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XfinityRoberto

Official Employee

 • 

1.7K Messages

Hi there @user_rv4t6z, thank you so much for getting back to us. I am glad to hear that the issue has been resolved. Now sometimes the local team does not provide us with an estimated time of resolution if there is an interruption of service that they are working on.  You are in the right place and if you would like us to look at your account, just send us a direct message.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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