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Friday, October 18th, 2024 3:45 PM

unreliable internet connection

Internet connection keeps dropping intermediately throughout the day. especially noticeable since I work from home and connection breaks during meeting. 

Expert

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106.9K Messages

17 days ago

First.

Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further. 

2 Messages

have multiple devices connected to home wifi and xfinity wifi and both went down at the same time. 

Official Employee

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1.5K Messages

 

user_il3otz Hello! Thank you for reaching out to us here on our Community Forum. Please look over the messages that our amazing Expert @EG provided and post that information when you can.

 

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Expert

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106.9K Messages

17 days ago

OK what do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.



Expert

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106.9K Messages

15 days ago

@user_il3otz 

Signal status values ?

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