@user_ad8da2 If you are currently without internet you would want to check that the power cord is plugged securely into the back of the modem and then ensure it is plugged into the wall outlet. If it is plugged into a power strip and the power light isn't on, you may want to check that the power strip is turned on.
XfinityBillie
Official Employee
•
3.5K Messages
2 years ago
@user_ad8da2 If you are currently without internet you would want to check that the power cord is plugged securely into the back of the modem and then ensure it is plugged into the wall outlet. If it is plugged into a power strip and the power light isn't on, you may want to check that the power strip is turned on.
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