Hello @Shaquna, thanks for taking the time to leave a post. Sorry to hear you’re having trouble unpausing your devices, which can definitely be frustrating. When you open the Xfinity app and go to the Wi-Fi tab, do you see both your connected and offline devices listed? If so, when you tap on the device that’s paused, does the option to Unpause appear?
XfinityMarshante
Official Employee
•
766 Messages
13 hours ago
Hello @Shaquna, thanks for taking the time to leave a post. Sorry to hear you’re having trouble unpausing your devices, which can definitely be frustrating. When you open the Xfinity app and go to the Wi-Fi tab, do you see both your connected and offline devices listed? If so, when you tap on the device that’s paused, does the option to Unpause appear?
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