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Sunday, October 15th, 2023

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Unowned Device Connecting to my Wifi

Recently I've been having an issue where an unkown Samsung Galaxy S21 Ultra 5G has been connecting to my personal wifi. This is not my device, I do not own this phone at all, I have never owned a phone like this. I have tried changing the wifi's name, the wifi's password, and hiding the wifi (after changing the name and password), and this phone is still able to locate and connect to it. I want this phone gone. I want this phone to never be able to connect to my wifi again. I do not want this phone to be simply paused, still using my data and sitting on my network. I want to have it removed entirely.

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Retired Employee

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1K Messages

2 years ago

Hey there @user_4um6hz I am sorry to hear there is a device you are unfamiliar with connecting to your network. Unfortunately there is no way to ban a device from the network, you would need to change the password. Is there anyone in the home who might have an additional phone they are keeping secret? Or a visitor to your home who might have one? We wouldn't be able to prevent someone from connecting to your network, only you can by ensuring nobody has the password. 

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