Citygirl2020's profile

New Poster

 • 

1 Message

Thu, Apr 23, 2020 5:00 AM

Unknown Router Connection

An unknown router keeps connecting to my home internet. I’ve changed both Comcast and internet passwords several times, and it keeps finding a way to connect. It’s a Arris TG1682G, so I believe it’s xFi gateway.

How do I get it to stop or find out where it’s coming from??

Responses

EG

Expert

 • 

89K Messages

1 y ago

This is a known issue, It's yours. 

 

Their Advanced Security feature has recently been pushed to their gateway devices via a firmware update whether you want it or not, hence the hypochondriac notices. It's buggy.

We've seen many many posts about this here lately ! The work-around is to disable the Advanced Security and not use it for now, it's buggy.;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

 

New to the Community?

Start Here