CamiS's profile

Regular Visitor

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3 Messages

Tuesday, January 9th, 2024 11:25 PM

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Unknown devices connecting to my gateway

I have noticed recently that whenever I am online I get a notification that someone else’s devices (iPad, iPhone, MacBook) has also been connecting to my wireless gateway through MOCA. I am able to kick them off/forget device and disable MOCA, but it somehow enables itself again. I have changed my WiFi name and password already.

Accepted Solution

Expert

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110.1K Messages

1 year ago

You need to install a POE MoCA filter on the input port of the first splitter off of the street drop to keep the MoCA signal in your premises and to keep the neighbor's signals out.

Amazon has them: https://www.amazon.com/SNLP-1GCW-Filter-Eliminate-Multi-Room-Interference/dp/B07SLD9QPH     

Or you may be able to get one for free at your local Comcast / Xfinity store. Or book a tech to come out and install one for you.


If the MoCA feature is not being used on your home network, you can put the POE filter right at the back of your gateway device instead.

Regular Visitor

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3 Messages

Omg thank you!! I hope I can book someone soon.. I’ll be checking out Amazon also. Thanks again!

Expert

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110.1K Messages

@CamiS​ 

Quite welcome ! Please post back here with how things turn out.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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