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Unknown devices connecting and my devices saying they are paused when they are not
I have been having this issue ever since I got internet with xfinity last year. Random unknown devices are connecting to our wifi even though the network is secure with a password! I tried to fix this first issue with xfinity and they gave me a different router but the issue was never resolved.
So I tried to name my devices and pause all those unknown devices but then my devices started saying they were paused when they were not!
I unpaused all devices, restarted the router and devices, changed my wifi password, connected and assigned my devices, and the devices still are telling me they cannot connect because they have been paused which must be resolved on the xfinity app, but no devices are paused in xfinity app.. on top of all that the internet speed [Edited: "Language"].
EG
Expert
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110.3K Messages
1 year ago
Perhaps your neighbors are inadvertently connecting to your network / gateway device via the MoCA feature that's built into the gateway device. MoCA (Multimedia Over Coax Alliance) is an alternate hardwired way to connect devices to a home network if ethernet cabling can not be used/run. It uses the existing coax cable wiring instead of ethernet cabling.
If the MoCA feature is enabled, and you do not have a PoE (Point of Entry) MoCA filter installed on the coax line, yours, and your neighbor's gateway devices will be able to connect with each other like one big network. Disable it if you aren't using it. If you are, install a PoE MoCA filter on the input port of the first splitter off of the street drop to keep the MoCA signal in your premises and to keep the neighbor's signals out. Your neighbors should also have PoE filters installed.
To disable MoCA on your device. First, unplug the coax cable line from the jack on the gateway device. Then go to the gateway login http://10.0.0.1
Default login info is:
Username: admin (all lowercase)
Password: password
Once in you will find the drop-down on the left of the screen that is labeled “Connections”.
Click the drop down---> click MoCA---> right side of screen click “disable”---> save changes.
Bear in mind that we've seen many posts here that the MoCA feature gets turned back on with their overnight re-boots / updates for the device. The best policy is to be sure to use that POE filter ! Amazon has them: https://www.amazon.com/SNLP-1GCW-Filter-Eliminate-Multi-Room-Interference/dp/B07SLD9QPH
Or you may be able to get one for free at your local Comcast / Xfinity store. Or book a tech to come out and install one for you.
If you are not using the MoCA feature on your home network, you can put the PoE filter right at the back of your gateway device instead.
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XfinityGabriel
Official Employee
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2.2K Messages
1 year ago
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