1 Message
Unjustified Price Increase and Lack of Reasonable Retention Options
Dear Xfinity Customer Service,
I am writing to formally express my frustration regarding a recent price increase on my internet service and the lack of reasonable options provided to maintain an affordable rate. When I signed up for my plan, I was paying $39.99 per month for 800 Mbps. However, after two years, my bill has increased to $85 per month—more than double my original rate.
When I contacted customer support to inquire about ways to lower my monthly payment, I was informed that my only option was to downgrade my service from 800 Mbps to 300 Mbps, which would still cost $65 per month. This is an unreasonable solution, as I would be paying significantly more than my original rate for dramatically reduced service.
I understand that promotional rates expire, but such an extreme price hike, combined with the lack of competitive alternatives, feels exploitative. As a loyal customer, I expected more flexibility in retaining a fair price for the service I initially signed up for. I would appreciate a better resolution, such as the ability to renew my previous rate or at least an option that offers a fairer price without a drastic reduction in service speed.
I kindly request that you reconsider my current pricing structure and offer a more reasonable solution or reinstate my previous rate. If this issue cannot be resolved, I will be left with no choice but to explore alternative providers. Please let me know how you can address this matter.
I look forward to your prompt response.
XfinityChristy
Official Employee
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1.8K Messages
1 month ago
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EG
Expert
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109.1K Messages
1 month ago
Concern moved here to the Customer Service help section.
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user_wq8vjp
1 Message
27 days ago
I am getting ready to cancel all my services with Xfinity. I have been a continuous customer for 41 years since 1984. Both my wife and are retired living on a fixed income. Now I understand that your are raising your rates even higher next month. I will have to cancel al my services TV, Internet, home phone, and mobile services! U-verse has Fiber right to my home I know I can save much more money with them! My wife will not allow me get rid of all our boxes and stream. We tried it on of our TV's and it is a hassle! Xfinity needs to provide discounts for customers that have been with them for over 40 years! This is unacceptable!
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