JQ63's profile

New Poster

 • 

1 Message

Friday, January 8th, 2021 8:00 AM

Closed

Unidentified item connected to gateway

There is a smart tv that has been connected to our gateway, that isn't ours. I haved paused the device for now, but what is the best way to stop them from connecting. Please help, I have already "forgotten" one other device and now this one has suddenly connected to our gateway for the first time last night.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

Expert

 • 

111.5K Messages

4 years ago

If you are certain that it's not a device that you don't own, change your network password (assuming that you are using one). You can also try blocking the MAC address of it if your router has a MAC address filtering feature.

forum icon

New to the Community?

Start Here