JQ63's profile

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Fri, Jan 8, 2021 8:00 AM

Unidentified item connected to gateway

There is a smart tv that has been connected to our gateway, that isn't ours. I haved paused the device for now, but what is the best way to stop them from connecting. Please help, I have already "forgotten" one other device and now this one has suddenly connected to our gateway for the first time last night.


Accepted Solution




87.1K Messages

5 m ago

If you are certain that it's not a device that you don't own, change your network password (assuming that you are using one). You can also try blocking the MAC address of it if your router has a MAC address filtering feature.

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